Science – Future of Lithuania / Mokslas – Lietuvos Ateitis, Vol 4, No 4 (2012)

Relationship Between Healthy Life Style and Work-Related Factors Among Call Center Workers

Loreta Gustainienė
Aistė Pranckevičienė
Vita Briedaitytė


Health-related issues are becoming very popular both in the broad spheres of the society and in organizations. Taking care of employee health helps the employer with maintaining and improving organizational effectiveness. The aim of the study was to identify and assess the relationship between the Five-Factor Wellness Model and work-related factors such as interpersonal conflicts, organizational constraints, workload, work-family conflict, decision latitude, transformational leadership, psychological job characteristics and perceived organizational support.
The subjects of the study were 177 employees of a call center. Healthy lifestyle was measured applying a Five-Factor Wellness questionnaire (Myers, Sweeney 2005b). Physical symptoms, interpersonal conflicts, organizational constraints and workload were measured using respective scales designed by Spector and Jex (2007). Decision latitude was measured employing Karasek (1985) questionnaire. Work-family conflict was measured referring to a subscale of negative work-home interaction (Geurts et al. 2005). A transformational leadership style was measured using General Scale of transformational leadership (Carless et al. 2000). Perceived organizational support was measured using a short version of Perceived Organizational Support scale (Eisenberger et al. 1986).
Research findings show that healthy lifestyle as measured by the Five-Factor Wellness Model was predicted by lower work-family conflict, whereas physical symptoms - by marked work-family conflict, decision latitude and gender (female).

Article in: Lithuanian

Article published: 2012-11-28

Keyword(s): healthy life style; Five-Factor Wellness Model; physical symptoms; interpersonal conflicts; organizational constraints; workload; work-family conflict; decision latitude; transformational leadership; perceived organizational support

DOI: 10.3846/mla.2012.49

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Science – Future of Lithuania / Mokslas – Lietuvos Ateitis ISSN 2029-2341, eISSN 2029-2252
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