The need for improving quality of passenger transportation by rail transport to increase the competitiveness of this means of transport is demonstrated.
Major criteria influencing the quality of passenger transportation by rail transport are defined and expert evaluation questionnaires, allowing the authors to obtain the data on the presented criterion significance from the respondents (service people of the train) are prepared.
The searching for ways of determining suitability of mathematical statistics methods for checking the concordance of expert judgements is described. For this purpose, the AHP (Analytic Hierarchy Process) method, allowing pairwise criteria evaluation, is used.
Based on the calculated average values of the criterion significance and ranks, obtained using the data elicited from the questionnaires filled by the service staff of the trains (train masters, mechanic operators-electricians, conductors, etc.), the priority order of the criteria is determined. 

Article in Lithuanian