Aviation is one of the safest transport in the world. However,every year occurs disasters being caused by many factors. This study is focused on one of the reason of incidents – inadequate or inappropriate aircraft maintenance work quality. The aim of this case is to systematize theoretical assumptions of aircraft maintenance, measure service quality and also purposefully manage them. This study objectives are to reveal the essence of a systematic approach towards the study object, to examine the theoretical potential to manage the quality of services, to etermine the outline of aircraft maintenance quality management specifics. Studies showing management functions affects on ensuring quality of aircraft maintenance were invoked to examine service quality problems. Also, the analizing of management theories with practical adaption leads to greater productivity and higher quality of services.

Article in: Lithuanian

Article published: 2017-06-02